![]() ![]() Use the recovery boot device that you created using the HP Cloud Recovery Tool to recover your system.īack up your personal files if you have not already done so. When the process completes, click Finish. Do you want to delete the downloaded temporary files to save space in the drive? displays, click Accept to continue. If the message The recovery USB Flash drive is ready. If the process is interrupted, an error message displays. ![]() Do not interrupt the progress by removing the drive(s) or rebooting the machine. This process might take several hours depending on the system configuration of your PC. Click Cancel at any time to terminate the process and exit the utility. Wait while HP Cloud Recovery Tool creates the Recovery Image on your USB drive.Ī progress bar showing the preparation of the selected USB drive as an HP Recovery boot device displays. Select your USB device from the drop-down menu, and then click Next.Ĭarefully read the confirmation message informing you that any information on the USB drive is deleted during the process, and then click OK, Back, or Cancel. Go to HP Customer Support - Software and Driver Downloads for other available recovery options. Check the "I need to enter Product ID for my HP system" and manually fill Product ID in. displays, your device is not yet available in the Cloud Recovery Tool. If the message Product ID is Not Match or Invalid. Otherwise, go to How Do I Find My Model Number or Product Number? (Desktop) or How Do I Find My Model Number or Product Number? (Notebook) for more information. The Product ID might be located on the back cover of the PC. For example, a Product ID such as JGT75AV#123, you would not include #123. If the Product ID has an ‘AV’ before the pound sign # and the three-digit number, do not include the #xxx (where ‘xxx’ represents a number). To manually enter the system information, check the box next to I need to enter Product ID for my HP System, enter the information for the computer to be restored, and then click Next. If you are running the tool on the computer to be restored, when the HP Cloud Recovery Tool detects the system information for your device, click Next. If you are downloading the recovery software on an unsecured network, skip to the next step. If the proxy information does not automatically populate, check with your network administrator for the proxy information, and then enter it in the appropriate fields. If you are downloading the recovery software on a secure network, the tool automatically detects and populates the proxy information. If a Do you want to allow this app from an unknown publisher to make changes to your device? message displays, click Yes to continue.Ĭarefully read the message on the HP Cloud Recovery Tool Welcome page, and then click Next to continue. In Windows, search for Cloud Recovery, right-click HP Cloud Recovery Tool, and then select Run as administrator. When the process is complete, the USB device contains only the recovery software. NOTE:Īny data on the USB device is permanently deleted during this process. Insert a blank USB drive (minimum 32 GB) into the computer, and then make sure the computer is connected to the Internet. Use these steps to run the recovery software. If you are prompted with a choice to run or save the file, click Run. NOTE:Īlternatively, you can go to the HP Customer Support page and search for Cloud Recovery.ĭownload and install the HP Cloud Recovery Tool. To download the recovery software, click HP Cloud Recovery Tool. Microsoft downloads and installs the App. Select the HP Cloud Recovery Tool App from the search results, and then click Get. Please i request follow the instructionsįrom your PC, go to the Microsoft Store and search for HP Cloud Recovery Tool. It's a free download from Microsoft stores for the operating system your have HP cloud recovery option. We understand unable to use the cloud recovery issue.
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